How to Maximize The Results of Your Six Sigma Project
Nov 23, 2009 Business Management
An effective Six Sigma Process cannot be achieved without proper support of the improvements that will be made. When it comes to planning Six Sigma Projects, it is essential to ask anyone with a vested interest in the company or organization which projects they think the company is most in need of. This includes getting the input and approval of management, employees, customers, and even shareholders or others with some interest in the company, no matter how small.
Like most people, your customers and employees probably do not want things to change. Change is scary, while the current process is familiar, and everyone knows what they are getting. If you include your customers and employees in your Six Sigma project, and allow them to provide input then they will be part of the group implementing the change. The more people who are involved in the decisions regarding making changes, the more people you will have who are supportive of the changes, so the changes will be easier to implement. You should include as many groups as possible in the Six Sigma process, not only to have access to their input, but also to facilitate the implementation of changes that will result from the project.
There are many ways to seek the input of all of your stakeholders to include them in the process. You can form focus groups of individuals from each area, to represent their larger group. You can also ask for input via e-mail, or suggestion cards, you can distribute questionnaires; there are many ways to include your stakeholders in the process. In addition to obtaining the input of all of your stakeholders, you should also make sure that you have an individual, or individuals, with advanced Six Sigma training on the project to ensure that the Six Sigma tools and methodologies are being used properly, and that the project is staying on track.
Including all of these groups in your project will most likely result in a longer design process, since there will be more suggestions, and more feedback. The longer this process takes the longer it will be before the change is implemented, and the more expensive the project becomes for your company. While there may be additional expenses during the project, due to the larger number of people, when the project is completed the company should end up with a better quality product, with less defects and waste, which will help offset the larger project costs.
When your company undertakes a Six Sigma project, the purpose of the project is to make your processes more efficient, eliminate waste, and improve quality. If these goals are met then your company should see a reduction in costs, and in increase in profits. There is also a benefit to your customers, since they will be receiving higher quality products. If you include all of your stakeholders in the Six Sigma process, then you increase the odds of achieving these goals.
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